Payment forms

For large orders, please contact us

Free Shipping

Garantía Devolución
Refund Guarantee 

For large orders, please contact us
For large orders, please contact us 
pedidos@iberisty.com


Shipping and delivery
Shipping Conditions.
The products are in a box completely enclosed and sealed to prevent tampering by any external agent to our company.
All our workers have Food Handler License.
Once the payment is done and checked it, we proceed to the execution of the order including the various products selected for purchase, packaging them in their boxes.
Shipments are made to the whole Spanish territory, Andorra and intra-Community countries listed below.
Minimum Order.
Iberisty does not establish a minimal order that you should realize in order that we serve our products.
In the Iberian Peninsula the shipping is free for orders over 89€.
In the rest of destinations the shipping rates are indicated in the following tables.
Delivery Order.
Delivery Order run from 20:00 pm the day of the receipt (working days or next business day the order is placed), provided it is made before 12:00 h.
Shipping to Iberian Peninsula.
On the Iberian Peninsula (Spain, Portugal and Andorra), all our products will be shipped by a courier transportation company, submitting in a period of 24-48 h. On Saturdays, Sundays and holidays there is no distribution.

 5 kg10 kg15 kg20 kg30 kg40 kg> 40 kg
Spain (península)6,53 7,02 7,74 8,83 11,25 13,07 study
Portugal9,44 10,65 11,74 12,95 16,21 17,79 study
Andorra39,54 47,04 54,66 62,17 79,71 95,44 study
Shipping 24-48 hours

These prices include VAT by transport (21%)

Local taxes, duties and customs, if any, will be paid by the customer on arrival, to the delivery of the goods. Customs taxes for export in Andorra are € 18.00 (included in the shipping price).
C.O.D. taxes will be paid by the customer to the carrier when the order is delivered to the address specified and will be 6 €.
Shipping to Balearic Islands.
On the Balearic Islands, all our products will be shipped by a courier transportation company, submitting in a period of 24-48 h. On Saturdays, Sundays and holidays there is no distribution.
C.O.D taxes will be paid by the customer to the carrier when the order is delivered to the address specified and will be 6 €.

 
5 kg
10 kg
15 kg
20 kg
30 kg
40 kg
> 50 kg
Baleares
17,06 
24,44 
32,31 
40,23 
55,96 
72,72 
study
Shipping 24-48 horas

These prices include VAT by transport (21%)

Shipping to Canary Islands, Ceuta and Melilla.

On Canary Islands, Ceuta and Melilla, all our products will be shipped by the courier transportation company SEUR or GLS.
Local taxes, duties and customs, if any, will be paid by the customer on arrival, to the delivery of the goods. Customs taxes for export are:

  • Ceuta and Melilla, 18,00 € (included in the shipping price).
  • Canary Islands, 18,00 € (included in the shipping price).

Payment forms for Canary Islands, Ceuta and Melilla shall be the same as the Iberian Peninsula, except C.O.D.
For the orders from the Canary Islands, Ceuta and Melilla the corresponding taxes will be applied.

 
5 kg
10 kg
15 kg
20 kg
30 kg
40 kg
> 40 kg
Canarias
36,45 
44,90 
54,00 
63,10 
81,35 
99.35 
study
Ceuta & Melilla
29,85 
31,75 
34,30 
36,85 
41,94 
46,82 
study
Shipping Depending on the place*

These prices do not include VAT by transport (21%)

Shipments to Canary Islands leaving Thursday and will be delivered on Tuesday-Wednesday of the following week.
Shipments to Ceuta and Melilla will arrive in 24-48 h.
Shipping to European Union countries.
Orders from countries of the European Union may be through Iberisty automatically.
Payment methods employed in these countries will be the credit card, PayPal and wire transfer. In case of wire transfer your order will be processed as soon as your transfer is received.

Country / Weight 
5 kg
10 kg
15 kg
20 kg
30 kg
40 kg
Shipping
Germany, France, Monaco
16,70 
18,39 
19,00 
19,48 
22,02 
31,70 
2-3 days
Austria, Belgium, Denmark,
Luxembourg, Holland, Italy,
Czech Republic (*)
22,26 
24,20 
24,93 
25,41 
28,31 
38,94 
2-3 days
Slovak Republic, Slovenia, Hungary,
Poland, United Kingdom (*)
22,00 
22,00 
22,00 
28,00 
46,00 
46,00 
3-4 days
Bulgaria, Croatia, Estonia, Ireland,
Finland, Latvia, Lithuania, Swden,
Romania
38,72 €42,35 €43,20 €43,92 €48,28 €51,30 €4-5 days
Cyprus, Greece, Malta
54,09 €84,58 €115,07 €145,56 €206,55 €267,53 €5-6 days

These prices include VAT by transport (21%)

Conditons:

  • V.A.T. included in all prices.
  • Transport insurance included.
  • * Corsica, Sicily, Man Island and Channel Islands, with a supplement of 25 € on the overall national rate.
  • For all destinations, the delivery times indicated are the most common for each of them. In any case, our contractual deadline for delivery is 7 working days from receipt of order (working days or next business day the order is placed) on the Iberian Peninsula and 10 working days to other destinations.

No shipping to Gibraltar. If this is the case, please contact us and we will try to find a solution.

 

Refunds
We guarantee that all products leave in good conditions our stores. If a product is not in good condition will proceed to refund the amount of the element in disrepair by the same mean that payment was received.
The customer has a period of 14 working days to exercise the right to exchange or refund after receipt of the product.
For any refund or exchange it is essential:

  • The product must be in the original packaging, including seals and labelled.
  • The product must not been opened or used unless the product is defective or damaged. For hams or shoulders on which the product is defective or damaged, the part must retain at least 75 % of its original weight (without considering the pieces already cut). In this situation the customer must also send pictures of the product.
  • In case of a product defective or damaged, we will mediate with the manufacturer/distributor to try to accept the return. If the manufacturer/distributor accepts the return, we will send a new product and Arksur Planning, S.L. will bear the cost of returning the product and the new shipment. If you want to exchange it for another of the same features, Arksur Planning, S.L. will also take care of the expense of new shipment. If you prefer, we will return the amount.
  • Once we receive the product we will check all the conditions above and proceed to refund the amount thereof. Shipping costs and management of PayPal/credit card will not be returned unless defective products or damaged). The refund will be made via the same payment method that was purchased.

The refund amount will be made within a maximum of 20 days from receipt of the product in our stores.
In all other cases return or exchange will be the customer who bears the costs of transport.
Returns of products are not admitted by appraisals or tastes of the client into relation to the quantity of fat or treated the product. It must bear in mind that the Iberian hams and palettes have more fat than other types of hams produced in Spainand in other countries.
To start the return or exchange process you must send an email to pedidos@iberisty.com indicating:

  • Order number to return.
  • Reason for return and photographs, where applicable.
  • Payment form.
  • Contact detail: email and phone.

Arksur Planning, S.L. will contact you to tell you how to proceed.
 

Warranty
Iberisty only distributes top quality Iberian products. If a product, having spent all of our quality controls were not in optimal sanitary conditions we will automatically proceed to refund the same with a similar product, according to our conditions of return.
The maximum of Iberisty is the satisfaction of their customers. To do this, we work with producers and distributors of the four Iberian ham Designations of Origin existing in Spain (Huelva, Guijuelo, Extremadura and Valle de los Pedroches). All products are shipped from our stores, so we ensure that the quality conditions of the product and its packaging are adequate.
Our commitment is to provide Quality and the maximum Guarantee for the customer.
INSURED SHIPPING WARRANTY
All our products are shipped by courier (SEUR or GLS) in record time. Shipping includes insurance merchandise that guarantees delivery in good condition.
Shipping charges on the Iberian Peninsula will be free for purchases from 89 €.
PAYMENT SECURITY
Invoice.
All orders are issued with the corresponding invoice.
Security.
Forms of payment accepted are wire transfer, cash on delivery (this option only in Iberian Peninsula and Balearic Islands) and credit card. In this last option, the electronic payment is made safely through the virtual TPV Caja de Arquitectos.
WEIGHTS
We try to weight fluctuations that may occur in our products will be minimal. Each piece is unique and weight can not always match exactly to a specific figure. Therefore, in the case of whole hams may have an oscillation of plus or minus (+/-) announced weight about 250g. In the case of sausages and pieces, the weight range may be plus or minus (+/-) announced 100gr weight around.